REFUNDS

MAEKI adheres to Australian Consumer Law in relation to refunds.
Refunds are not applicable for changes of mind, mistaken purchases, or accidental enrolments.

All course fees are generally non-refundable. This includes all Online Training, where no cooling-off period applies due to instant access to digital course content upon purchase.

All student kits provided are strictly non-refundable. Due to hygiene and health regulations, we cannot accept returns once kits are received, as these items cannot be resold or reused.

Refund requests based on exceptional circumstances may be submitted in writing and will be assessed at the discretion of the Managing Director. The decision made will be final.

Cancellations & Reschedules – In-Person Training

Section 1: Cancellation Within 48-Hour Cooling Off Period

Students have a 48-hour cooling-off period from the time of their initial booking payment (excluding immediate-access online training) to cancel their enrolment.
If canceled during this window, MAEKI will process a refund within twenty-one (21) business days of written cancellation notice.

Section 2: Cancellation Outside the 48-Hour Cooling Off Period

Booking fees/deposits are non-refundable once paid.

Full course fees must be settled prior to or on the first day of training.

Cancellations made 10 days or fewer before training will incur a 50% tuition fee charge.

Cancellations within 48 hours of training will result in a 100% tuition fee charge.

Once training has commenced, full tuition is payable — regardless of course completion.

Termination by MAEKI

MAEKI reserves the right to terminate a student’s enrolment for the following reasons:

• Breach of any outlined policies or expectations.
• Behaviour deemed threatening, unsafe, or disruptive to the safety or well-being of others.
• Any situation that compromises the educator or brand values.

Enrolment may be terminated at MAEKI’s discretion without refund.

Deposits & Booking Fees

Training must be paid in full prior to commencement. If a deposit is paid to secure training dates, the remaining balance is due 7 days prior to your first training day.

• $20.00 per day late fee applies to all overdue balances.
• If payment is not made on time, your training may be canceled and funds forfeited. 24 hours' notice will incur a fee.
• Booking fees remain non-refundable under all circumstances.
  

Force Majeure

In cases where training cannot be delivered due to events beyond our control — including but not limited to fire, natural disasters, illness, government restrictions, travel delays, or other force majeure — MAEKI will reschedule the training at the earliest possible convenience.

In cases of insufficient enrolment numbers or unexpected staff unavailability, MAEKI reserves the right to reschedule training.